Privacy Policy
Last updated: September 24, 2026
Our Privacy Principle
CasaRecord is designed around verification, not discovery. We do not operate a public directory of private owner or traveler contact information.
Information We Collect
Depending on how you use CasaRecord, we may collect account information, property information, authorized contact information, verification evidence, verification activity, traveler monitoring information, fraud reports, communication preferences, and technical information needed to operate and secure the service.
Verification Evidence
Verification may require identity and property relationship evidence. CasaRecord restricts access to this evidence and uses it for verification, security, fraud prevention, dispute investigation, and related service purposes.
Contact Verification
Travelers may enter contact information they already possess to determine whether it matches an authorized contact associated with a CasaRecord. CasaRecord does not provide a public searchable directory of private contacts.
How We Use Information
We use information to provide and secure CasaRecord, perform verification, respond to verification checks, provide monitoring and alerts, prevent fraud and abuse, communicate with users, improve the service, and comply with legal obligations.
Marketing Communications
Promotional communications are optional. Users who choose to receive them may change their preference or unsubscribe. Declining promotional communications does not disable necessary account, verification, security, fraud, or traveler monitoring messages.
Service Providers
CasaRecord may use service providers for hosting, authentication, database services, email, SMS verification, security, and other infrastructure necessary to operate the service.
Data Security
CasaRecord uses administrative, technical, and access controls intended to protect user information. No internet service can guarantee absolute security.
Mobile Permissions
When you choose these features, CasaRecord requests camera access to scan QR codes or record property verification videos, microphone access to record video audio, and photo library access to select a verification video. Uploaded evidence is private and used for verification. Notification permission is optional and lets CasaRecord send account and monitoring alerts.
Delete Your CasaRecord Account and Data
You can request account deletion without installing or signing into the Casa Record app. Open our support request form, choose "Account or login help", enter the email associated with your account, and write "Delete my CasaRecord account and associated data" in the message. Do not send your password or identity documents. We will verify that you control the account before processing the request and reply with its status.
To request deletion of specific personal data while keeping your account, use the same form and describe the data you want removed. We will explain any information needed to maintain your account or any shared records that cannot be removed on your request alone.
In the CasaRecord app, open Account and select Delete Account. After confirmation, we remove your account, profile, traveler monitoring, alerts, invitations, and private verification evidence. Property records managed only by you are removed. Shared property records may remain for other authorized account holders. Deletion applies across your devices and cannot be undone. For accounts linked to Apple, we also revoke the Sign in with Apple connection.
Changes to This Policy
We may update this Privacy Policy as CasaRecord develops. The date above indicates the current version.